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Morexge - FAQ

Q1:How are the items packaged?

A: We can make standard carton or paper tube retail packages and wooden case/pallets according to your requirement.


Q2:What is your delivery time and our received time?

A: We will send the parcels out on the day when we receive your order (before 4 pm). European client will get the goods within a week. (warehouse in The Netherlands)
If some products are not in the warehouse, we will send them from China. And All the shipments we will send by air, ensure you will receive them within ten days(At normal status).
We also support sending them out by the sea. The shipment details will be discussed in our conversation.


Q3:Is the product the same as the picture accurate?

A:  The accurate picture is for reference only. Different computers may display coloursenOther Different materials/face work can also affect! And distinct additional colour recognition, so we can't guarantee the colour you see is exactly the product's actual colour with the product.


Q4:After placing the order, can we cancel, order more, change the quantity and colour of the product, or combine the order for free shipping?

A: After the order is established, the content of the order cannot be modified or added. Only the order can be cancelled; If you need to change or add, please place a separate order. If the order status is "shipped", you can not cancel the order. Please click the Return&Refund Policy to know more.


Q5:How do I check stock availability?

A: You can check stock availability on each product's page by visit. If the product is not available, you can leave a mobile number or email address, and we will notify you as and when more stock arrives.

Q6: Are you the manufacturer? Do you offer OEM/ODM Service?

A: We now are the trading company. We were a professional factory working for these products for over 14 years. And now we have decided to put all our effort into offering competitive products worldwide. Based on our experience, no doubt that we can check the quality of the products and get a lower price. We have warehouses in the Netherlands(UK warehouse still on the way) which could provide a better price and better service. Contact us to get more details.

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